Is Your Organisation Happy To Serve?
Tony Hsieh, the founder of Zappos, a hugely successful online retailer built on fantastic customer service, has written an inspiring book on bringing purpose and meaningful culture into organisations - Delivering Happiness: A Path to Profits, Passion and Purpose.
He highlights 4 key parts to Happiness at work -
- Perceived control - the more autonomy people feel they have, the happier they are.
- Perceived progress - personal and professional development shouldn't be a once a year thing. People need regular feedback and encouragement.
- Meaning/Vision - when everyone in a company truly understands the purpose of an organisation, their performance levels rise.
- Connectedness - feeling part of something, relating, being heard make people more motivated. Don't just communicate - listen, respond and connect.
You can read more about the Delivering Happiness project here.
This is not purely about wellbeing - happier workers are also more productive.
A win/win for everyone! Are you delivering Happiness? At home? At work?